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Frequently Asked Questions

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  • All garments must be in their original condition; free of any stains, makeup marks and perfume. All tags must be attached. Returns must be made within 14 days of receiving your order. Shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure your parcel's location is traceable.

    Please send returns to:
    Attn: Sun Smock
    69-73 Gow St, Padstow NSW 2211 Australia

    Please write the following on a piece of paper and insert it into your package:

    Sun Smock
    Your order number
    Your name
    Your address

  • If your order has been returned to us due to an incorrect address being listed when you placed your order, or if your parcel was not picked up from the post office after being left there for the maximum period of time, the total shipping fee incurred for your order will be deducted from your total refund.

  • Unfortunately we cannot offer exchanges. If you would like to order a different size or style, please follow our returns policy for the garment you wish to return. Once this has been received at our warehouse, we will process your refund. If you wish to place a new order for the correct size or style, we may offer a free shipping code for you to use. Please reach out to us at contact@sunsmock.com.

  • We currently ship to Australia, New Zealand, the United States and Canada. If you would like Sun Smock to ship to your country, please let us know!

  • Australia:
    Standard: $9 AUD
    Express: $14 AUD
    Free on orders over $150 AUD

    New Zealand:
    Standard: $12 NZD

    USA
    Standard: $15 USD

    Canada:
    Standard: $18 CAD

  • Sun Smock is based off women's measurements and is not unisex.

    Size conversion:

    XS/S = 6/8 AUS = 2/4 US

    M/L = 10/12 AUS = 6/8 US

    XL/2XL = 14/16 AUS = 10/12 US

    3XL/4XL = 18/20 AUS = 14/16 US

    Sun Smock fits true to size. If you’re between sizes or unsure, we recommend sizing up for comfort.

    Garment measurements:

    Sleeve length: measured from the shoulder seam to the sleeve hem.

    Upper arm circumference: measured around the sleeve at the armhole/underarm seam.

    Sleeve length (cm)
    • XS/S: 73.6
    • M/L: 76.8
    • XL/2XL: 80.0
    • 3XL/4XL: 83.2
    Sleeve upper arm circumference (cm)
    • XS/S: 35.6
    • M/L: 38.0
    • XL/2XL: 40.4
    • 3XL/4XL: 42.8

    Sun Smock Gloves are a one size fits most.

  • Ultraviolet Protection Factor (UPF) indicates how much UV radiation is able to penetrate a fabric and reach your skin. Our UPF 50+ fabric blocks 98% of the sun's rays, and is the highest achievable in the world.

  • Our Sun Smock fabric is 95% cotton, 5% spandex, and its UPF 50+ rating comes from the fabric’s natural structure, weight, and colour, rather than a chemical coating. Because the sun protection is inherent to the fabric itself, not a coating that washes out, it should last as long as the garment does. Once the fabric becomes thin, stretched, or overly worn, it may offer less protection and is worth replacing.

    Please note - this only applies to our current Sun Smock range. Future styles may be made from a different fabric. In which case, this FAQ will be updated.

  • Sun Smock's fabric is accredited by the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA). Each fabric colour is also individually tested.