Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return please visit our customer returns portal HERE. 

All garments must be in their original condition; free of any stains, makeup marks and perfume. All tags must be attached. Returns must be made within 30 days of receiving your order. Shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure your parcel's location is traceable.

Please send returns to:
Attn: Sun Smock
69-73 Gow St, Padstow NSW 2211 Australia

Please write the following on a piece of paper and insert it into your package:

Sun Smock
Your order number
Your name
Your address

You can always contact us for any return questions at contact@sunsmock.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@sunsmock.com.

What is Redo?

When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.

If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.